We take your privacy seriously, and have created a process by which you can formally file a complaint with our Chief Privacy Officer.
Privacy complaints we can help with
We accept written complaints about:
- How the CFPB collects or uses personal information;
- How, when, and with whom the CFPB shares personal information;
- The type(s) and/or amount of personal information the CFPB collects; and
- Any other concern(s) you may have about how the CFPB handles personal information and/or its impact(s) on personal privacy.
Complaints about the privacy of a business entity, a corporation, or any entity other than a person are not covered by our privacy complaint procedures.
Please keep in mind that Privacy Act requests for access, amendment, or correction are not privacy complaints – filing a complaint does not negate or replace your right to seek judicial relief under the Privacy Act or other federal laws for violations of individual privacy rights.
Submit a privacy complaint
To submit a complaint, you can write a letter that includes:
- Your name
- A summary of your complaint or a written description of the specific circumstances
- A summary of other steps taken, if any, by you or the CFPB to resolve this complaint
- A preferred method of contact about your complaint – a mailing address, telephone number, email address or fax number
